Returns & refunds

APXO Essentials pieces are produced individually once your order is placed. For that reason we do not accept returns or exchanges simply because of a change of mind. Please use the size guide on the product page before ordering — it lists measurements for every size from XS to 4XL.

If your piece arrives damaged, defective or is not what you ordered, contact us within 30 days of delivery. Include your order number and clear photos of the item and the shipping label. Confirmed cases are replaced free of charge, or refunded in full if a replacement is not possible.

Orders can only be changed or cancelled before production begins. Write to us as soon as possible after ordering and we will cancel and refund the order if it has not yet entered production.

Approved refunds are issued to the original payment method through our payment processor. Depending on your bank or card issuer, the funds typically appear within 5–10 business days of the refund being processed.

Nothing here limits consumer rights you have under the law of your country of residence, including any statutory right of withdrawal that applies to your order.

Write to orders@iamapxo.com with your order number and we will respond personally.